Welcome to Lily Pads. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
These Terms of Use may be updated or revised periodically. By continuing to use the website after any changes, you confirm your acceptance of the updated Terms, so we encourage you to review them regularly.
By entering into this contract, you agree to pay for the services and products provided and adhere to the terms outlined here.
If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.
1. General Information
1.1. These Terms and Conditions govern all transactions made through lily-pads.com.
1.2. We reserve the right to update or modify these Terms at any time without prior notice. Please review them regularly to stay informed of any changes.
1.3. The terms “we,” “us,” and “our” refer to Lily Pads, while “you” and “your” refer to the customer.
2. Products
2.1. Our products include period underwear, removable pads, and accessories such as washable wet bags.
2.2. All product descriptions, sizes, and images on the website are as accurate as possible. However, slight variations may occur due to screen settings or manufacturing updates.
2.3. Our products are intended for personal use only and should not be resold without prior written consent.
3. Orders and Payment
3.1. All orders are subject to product availability. We reserve the right to cancel orders due to stock limitations.
3.2. Prices are listed in Australian dollars (AUD) and are subject to change without notice.
3.3. Accepted payment methods include credit and debit cards (Visa, Mastercard, and American Express), PayPal, and Afterpay.
3.4. Orders are processed upon receipt of full payment. If payment is declined, the order will not be confirmed.
4. Shipping and Delivery
4.1. We offer shipping within Australia and selected international destinations. We aim to dispatch orders within 2-3 business days of payment confirmation.
4.2. Delivery times may vary depending on location, carrier, and unforeseen circumstances. Estimated delivery times are provided at the checkout and website.
4.3. Shipping costs are calculated at checkout and depend on the delivery destination and order size.
4.4. Lily Pads is not responsible for delays caused by customs, holidays, or incorrect shipping addresses. Customers are encouraged to double-check their details before placing an order.
5. Returns and Exchanges
5.1. Due to the personal nature of our products, we cannot accept returns or exchanges unless the product is defective.
5.2. If you receive a defective or incorrect item, please contact us at hello@lily-pads.com within 14 days of delivery.
5.3. Returned items must be unused, unwashed, and in their original packaging.
5.4. Refunds or replacements will be processed upon inspection of the returned product. Refunds may take up to 14 business days to appear in your account.
6. Care Instructions
6.1. To ensure the longevity of our products, follow the care instructions provided on the product label and website.
6.2. Lily Pads is not responsible for damage caused by improper washing, drying, or storage.
7. Intellectual Property
7.1. All copyright and intellectual property rights in the content on this website, including text, graphics, videos, information, designs, data, and other materials, are owned by Lily Pads unless otherwise specified.
7.2. Accessing our website does not provide you with any ownership or licence rights to the content, except as explicitly outlined in these terms.
7.3. You are strictly forbidden from copying, reproducing, republishing, reverse engineering, decompiling, distributing, modifying, uploading, or creating derivative works based on the website or its content without prior written approval from us.
7.4. All trademarks, logos, images, and product or company names featured on this website remain the property of Lily Pads unless otherwise specified.
8. Limitation of Liability
8.1. Lily Pads is not liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from the use of our products or website.
8.2. Customers are responsible for determining the suitability of our products for their needs and following the provided instructions.
8.3. We make reasonable efforts to ensure that our website content is accurate, up-to-date, and complete. However, to the fullest extent permitted by law, we do not make any representations, warranties, or guarantees regarding its accuracy, timeliness, or completeness. You are solely responsible for any consequences arising from your use of the information or products, including any decisions you make based on that information, to the maximum extent allowed by law.
8.4. To the extent permitted by law, we are not liable for any issues arising from access to or use of our website and accept no responsibility for the website or its content. Our website and content may experience interruptions, errors, or defects and may not be compatible with your device, internet connection, or browser. We do not guarantee that the website or content is free from viruses, malware, Trojans, or other harmful elements, nor do we ensure protection against hacks or denial-of-service attacks. Any damage or losses resulting from such issues are not our responsibility. Additionally, we are not accountable for content provided by third parties.
8.5. You agree that Lily Pads (including its affiliates, licensors, and business partners) shall not be responsible or liable for any user's conduct or for any user's violations of another person's rights, including rights of publicity or privacy. To the fullest extent permitted by applicable laws, Lily Pads, its affiliates, officers, directors, employees, licensors, or any third parties disclaim all liability for any direct, indirect, incidental, special, or consequential damages, including but not limited to:
- Loss of data, service interruptions, or computer failures,
- Pecuniary losses, such as loss of income, revenue, or profits,
- Loss of business, contracts, anticipated savings, or goodwill,
- Wasted management or administrative time,
- Any other loss or damage of any kind, arising from tort (including negligence), breach of contract, or otherwise, even if foreseeable.
These limitations apply to any claims arising out of your use of or inability to use Lily Pads' products or services, even if you have advised Lily Pads of the possibility of such losses or damages.
If any part of this limitation of liability is found to be invalid or unenforceable under applicable law, then Lily Pads' total liability for any claims arising in such circumstances shall not exceed a maximum of ten Australian dollars (AUD $10) in total.
9. Refund Policy
At Lily Pads, we are committed to providing high-quality products designed with your needs in mind. However, due to the personal and hygienic nature of our products, we maintain the following refund and exchange policy:
a. Eligibility for Refunds or Exchanges:
Refunds or exchanges are only available for items that are unopened and unused.
Requests for refunds or exchanges must be made within 30 (thirty) days of the purchase date.
b. Conditions for Returns:
Products must be in their original, unopened and undamaged packaging.
For health and hygiene reasons, we cannot accept returns of any opened or used products.
c. Process for Refunds or Exchanges:
To initiate a refund or exchange, contact us at hello@lily-pads.com within the eligible timeframe.
Approved returns will receive instructions on how to return the item.
d. Refund Timeline:
Refunds will be processed within 14 (fourteen) days of receiving and inspecting the returned product.
Refunds will only be issued to the original payment method.
e. Shipping Costs:
All shipping costs, including the cost of returning any products, are the responsibility of the customer. Lily Pads does not cover shipping fees for returns, exchanges, or replacements under any circumstances. Customers are encouraged to review their orders carefully before finalising the purchase to avoid unnecessary shipping expenses.
We appreciate your understanding and adherence to this policy, as it ensures the health and safety of all our customers.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from or related to this agreement shall be subject to the exclusive jurisdiction of the courts of Queensland.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@lily-pads.com
Phone: (07) 3251 2474
Address: PO Box 3242, Birkdale QLD 4159
